GDPR & Data Rights

Last Updated: December 2025

1. Introduction

At QKDEU, the protection of your personal data is a commitment we honour with the same care we apply to every product and experience we deliver. This GDPR & Data Rights Page exists to provide clear, accessible information about how your personal data is treated, your rights under applicable data protection laws, and the ways in which you may exercise control over your information.

We operate in accordance with the UK GDPR, EU GDPR, the Data Protection Act 2018, and other global privacy frameworks, ensuring that the handling of your information reflects both legal obligations and our brand’s core commitment to integrity.

2. What GDPR Means for You

The General Data Protection Regulation (GDPR) grants individuals a collection of powerful rights designed to protect their personal information. These rights apply to all customers located within the United Kingdom, the European Union, and other regions offering equivalent protections.

GDPR ensures that your personal data remains yours: you decide how it is used, when it is accessed, and when it must be erased. QKDEU respects these rights fully and provides clear mechanisms for invoking them.

3. Your Data Rights Under GDPR

Below is an explanation of the rights available to you. Some are straightforward, and others involve specific procedures, but all are honoured with the professionalism and attention to detail you expect from QKDEU.

3.1 Right of Access

You have the right to request a copy of the personal data QKDEU holds about you. This includes information provided during account creation, checkout processes, tracking interactions, order history, customer support messages, and analytical insights linked to your user behaviour.

  • Access requests are processed within the legally mandated timeframe.

  • You may request both summary and detailed records.

3.2 Right to Rectification

If any of your personal information is incomplete, inaccurate, or outdated, you may request correction at any time. We encourage customers to ensure their data — especially delivery details — is always accurate to ensure a seamless experience.

3.3 Right to Erasure (“Right to Be Forgotten”)

You may request that QKDEU delete your personal data when it is no longer required for legal, operational, or contractual purposes. We will remove your information unless certain responsibilities — such as tax law, fraud prevention, or order records — require temporary retention.

A refined digital presence respects privacy, and we honour erasure requests with discretion and care.

3.4 Right to Restrict Processing

In certain situations, you may ask QKDEU to limit how your personal data is used. This may apply when the accuracy of the data is contested, when processing is under review, or when you prefer that certain activities be paused without full deletion.

3.5 Right to Data Portability

You may request your personal data in a structured, commonly used, machine-readable format so that it may be transferred to another service or organisation. This right applies to data you have provided directly and processed on legal bases such as consent or contractual necessity.

3.6 Right to Object

You may object to the processing of your data when it is based on legitimate interests or used for direct marketing purposes. Once an objection is raised, QKDEU will immediately cease the activity unless compelling legal grounds require continued processing.

3.7 Right to Withdraw Consent

When processing relies on your consent — such as email marketing, non-essential cookies, or personalised content — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of prior processing but ensures full control over future use.

3.8 Rights Related to Automated Decision-Making

QKDEU may use automated systems, such as fraud-detection algorithms or personalisation engines, to enhance your shopping experience. You may request human review of decisions made solely by automated means.

This ensures that every significant outcome is available for clarification.

4. How to Submit a GDPR Request

To exercise any of your rights, simply contact us using one of the methods below. Your request will be handled confidentially and with the same attention to detail that defines the QKDEU brand.

Email (Recommended):

info@qkdeu.co.uk | Subject line: “GDPR Request – [Your Name]”

Customer Support: +44 7735 610541  |  Business Enquiries: +44 845 689 5589

Postal Address:

QKDEU
Hazelbury, Stoney Lane
Ashmore Green, Thatcham
Berkshire, Thatcham RG18 9HQ
United Kingdom

5. Verification of Identity

To protect you and prevent unauthorised access, QKDEU may request additional information to verify your identity before fulfilling GDPR-related requests. This step ensures that data is released or altered only with the rightful owner’s consent.

Verification may involve:

  • Confirming order details
  • Matching contact information
  • Providing identification in limited scenarios

This process is handled discreetly and securely.

6. Timeframe for Responding

All GDPR requests are acknowledged promptly and completed within the legally required period, typically 30 days. If a request is unusually complex or involves extensive data retrieval, we may extend this timeframe while keeping you informed throughout the process.

7. When Requests Cannot Be Fulfilled

In rare circumstances, certain requests may be denied or restricted. This may occur when data must be retained:

  • For tax or accounting obligations
  • For fraud prevention or legal compliance
  • Due to active investigations or disputes

Whenever a request cannot be fully completed, QKDEU will provide a clear explanation.

8. Data Security & Storage

We apply robust technical and organisational measures to safeguard your personal data. These include encryption, controlled access, behavioural monitoring, and platform-wide security enhancements. While no digital environment can offer absolute protection, our systems are designed to meet the standards expected of modern, premium eCommerce operations.

Some data may be stored for mandatory periods, particularly for financial compliance, fraud monitoring, and operational records.

9. International Transfers

QKDEU operates globally and may transfer data outside the UK or EEA when necessary for order fulfilment, payment processing, customer service, or technical operations. All transfers are safeguarded through approved mechanisms such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Enhanced encryption and security frameworks

Your privacy remains central to every international process.

10. Updates to This GDPR & Data Rights Page

As regulations evolve and our operations expand, this page may be updated to reflect new requirements, improved practices, or policy refinements. Updated versions become effective immediately upon publication. We encourage customers to revisit this page periodically.

11. Contact & Further Assistance

If you have questions about your rights or wish to discuss how QKDEU processes personal data, our team is available to provide guidance with professionalism and clarity.

Customer Support: +44 7735 610541  |  Business Enquiries: +44 845 689 5589  |  Email: info@qkdeu.co.uk
Address: Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, Thatcham RG18 9HQ, United Kingdom

At QKDEU, your data rights are not just a legal requirement — they are part of the trust and respect we extend to every customer.