Shipping Policy

Last Updated: December 2025

1. Introduction

Every QKDEU order begins a journey shaped by care, precision, and the standards of a luxury brand. Your purchase is not merely picked and packed — it is prepared with intention, handled with respect, and dispatched with partners who reflect our commitment to excellence.

We invite you to review this Shipping Policy to understand how your order moves from our hands to yours.

2. Order Processing

Once you place an order, our fulfilment specialists begin preparing it for dispatch. Processing times may vary depending on demand, product availability, and operational schedules, especially during holidays or peak seasons. Each parcel is assembled with meticulous attention to ensure it meets the presentation and quality associated with QKDEU.

  • Orders placed outside business hours begin processing the next working day.

3. Shipping Partners and Delivery Methods

To ensure reliability and consistency, QKDEU collaborates with carriers such as Royal Mail and premium international couriers. Each partner is selected for professionalism and their ability to uphold the delivery standards our customers expect. Estimated delivery windows are offered as guidance and may occasionally shift due to carrier constraints or external circumstances.

4. Domestic & International Deliveries

Whether your order travels a short distance within the UK or crosses borders to reach you internationally, we maintain the same commitment to detail. Domestic deliveries typically arrive sooner, while international shipments may be subject to customs clearance, local postal handling, or region-specific regulations beyond our control.

Incorrect or incomplete addresses may result in delivery delays. We encourage customers to review their details carefully at checkout.

5. Customs Duties & Import Charges

International customers may be required to pay customs fees, import duties, or local taxes imposed by their country. These charges are not included in the purchase price and remain the responsibility of the customer.

  • Refusal to pay customs fees may result in the parcel being returned or held by authorities.

  • Such situations do not qualify as valid grounds for refunds.

6. Tracking Information

Once your parcel leaves our facility, tracking details may be provided so you can follow its journey. Carriers update tracking at their own intervals, and certain regions may show limited or delayed scan activity. This is common in international dispatch routes.

We recommend monitoring tracking closely and ensuring someone is available to receive the parcel on the expected date.

7. Delivery Confirmation & Transfer of Responsibility

When the carrier marks your parcel as delivered to the address you provided, ownership and responsibility transfer to you. From this point onward, QKDEU cannot be held liable for loss, theft, or damage that occurs after delivery confirmation.

If your parcel is marked as delivered but cannot be located, you may contact the carrier to initiate an investigation, and QKDEU will support you with documentation where possible.

8. Missed Deliveries & Returned Parcels

If the carrier is unable to deliver due to the recipient being unavailable or the address being incorrect, the parcel may be held at a local depot, returned to QKDEU, or require re-delivery arrangements.

Returned parcels may incur additional charges, and re-shipping fees may apply. Parcels returned for reasons relating to customer absence or incomplete address information may not qualify for free re-dispatch.

9. Damage During Transit

Although each parcel is packaged with care, transit environments can occasionally impact its condition. If your parcel arrives damaged, notify QKDEU within forty-eight hours so we can assist appropriately. Please provide photos of both the product and the outer packaging to allow us to assess the matter and liaise with the carrier.

Claims made after this window may not be eligible for resolution due to carrier investigation limitations.

10. Unexpected Delays

Despite careful planning, some delays originate from conditions outside our control, including customs inspections, extreme weather, international congestion, or carrier network disruptions. In such cases, QKDEU remains committed to offering guidance and assistance, though shipping fees may not be refundable unless required by local law.

  • Our team monitors carrier performance and supports customers experiencing significant delays.

11. Refused Shipments

If a parcel is refused upon delivery or returned due to unpaid customs fees or non-collection, it may incur additional handling or return costs. Depending on the condition of the items upon return, certain orders may not qualify for refunds, particularly when packaging has been compromised.

12. Fragile Goods & Handling Care

Fragrance bottles, glass items, and luxury packaging require careful handling. While we use protective materials to secure your order, we encourage customers to open parcels gently and inspect items thoughtfully.

Improper handling after delivery is not covered under this Policy.

13. Evolving Delivery Systems & Future Enhancements

QKDEU continues to invest in refined logistics solutions, including upgraded fulfilment processes, improved packaging designs, and next-generation tracking technologies. These enhancements are implemented not simply for efficiency but to elevate your entire delivery experience.

As our operations evolve, we may incorporate new carriers, automated sorting tools, or AI-powered routing systems to further enhance reliability and speed.

14. Amendments to This Policy

We may update this Shipping Policy to reflect operational improvements, regulatory changes, or advancements in logistics. Any revision becomes effective immediately upon publication on Our Website. We encourage customers to review this Policy periodically to remain informed.

15. Contact Information

For questions or shipment inquiries, our customer support team is available to assist with clarity and courtesy. You may contact us at +44 7735 610541 or +44 845 689 5589  |  Email: info@qkdeu.co.uk

Written correspondence may be addressed to our registered office at Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, Thatcham RG18 9HQ, United Kingdom.

We remain committed to delivering a refined experience that reflects the quality of every QKDEU product.