Terms & Conditions

Last Updated: December 2025

1. Introduction

These Terms & Conditions (“Terms,” “Agreement,” or “Conditions”) constitute a legally binding agreement between QKDEU (“the Company,” “we,” “our,” or “us”) and any individual or entity (“you,” “your,” “the customer,” or “the user”) who accesses, browses, interacts with, or transacts through our website (“Our Website,” “Our Platform,” or “Online Store”). By accessing Our Website, placing an order, creating an account, or engaging with any functionality available within our commercial ecosystem, you expressly acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

The purpose of this document is to establish a comprehensive contractual framework that governs all commercial, informational, and transactional engagements between QKDEU and its customers. These Terms supersede any prior written or verbal understandings and outline the respective rights, obligations, warranties, disclaimers, limitations, and procedures applicable to all usage of Our Website. QKDEU reserves the right to amend, update, or modify these Terms at any time, with revised versions becoming effective upon publication on Our Website. Continued use of Our Website following such modifications constitutes acceptance of the updated Terms.

2. Corporate Identity and Contact Information

QKDEU operates as a legally registered entity engaged in global retail operations. Our corporate identification details are as follows:

Business Name: QKDEU
Company Number: Contact Us
VAT Number: Contact Us
Registered Office Address: Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, Thatcham RG18 9HQ, United Kingdom

Customer Support: +44 7735 610541  |  Business Enquiries: +44 845 689 5589 

All communications, inquiries, and notices concerning these Terms should be directed to the official contact channels stated above. QKDEU maintains strict internal governance procedures to ensure compliance with applicable commercial and legal obligations.

3. Acceptance of Terms

By visiting Our Website, creating a user account, placing an order, or utilising any service offered by QKDEU, you confirm your acceptance of these Terms. If you do not agree with any provision contained herein, you must immediately cease using Our Website and refrain from completing any transaction.

Your continued access or usage constitutes express acceptance of all conditions, commitments, duties, disclaimers, and policies incorporated by reference, including but not limited to our Privacy Policy, Cookie Policy, and Refund & Returns Policy.

4. Eligibility to Use Our Website

To use Our Website or complete a purchase, you must meet the following conditions:

  • Be at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
  • Possess full legal capacity to enter binding contracts;
  • Use Our Website solely for legitimate and lawful purposes;
  • Provide accurate, truthful, and complete information when required;
  • Not engage in fraudulent, harmful, abusive, or unlawful activity.

QKDEU reserves the right to refuse service, cancel orders, suspend accounts, or restrict access at its sole discretion if these eligibility requirements are violated or if suspicious or unlawful behaviour is detected.

5. Formation of Contract

A legally binding contract is formed only when QKDEU explicitly accepts your order. Submission of an order through Our Website does not constitute acceptance. Acceptance occurs when:

  1. Payment is successfully authorised;

  2. QKDEU issues an order confirmation;

  3. Goods are dispatched to the provided delivery address.

QKDEU reserves the right to decline any order for reasons including pricing errors, stock limitations, regulatory restrictions, suspected fraud, or incomplete customer information. Should an order be declined after payment, a full refund will be issued.

6. Product Information, Authenticity, and Descriptions

QKDEU is committed to providing precise, accurate, and comprehensive product descriptions. All products sold through Our Website are 100% authentic and sourced through legitimate channels. While every effort is made to represent product images, descriptions, and specifications accurately, minor variations in packaging, colour, or format may occur.

QKDEU does not warrant that descriptions, images, pricing, ingredient lists, or documentation are free from errors, omissions, or typographical inaccuracies. In the event of any discrepancy, your sole remedy shall be to return the product in accordance with our Refund & Returns Policy.

7. Pricing, Taxes, and Payment Terms

Product prices displayed on Our Website are presented in the relevant currency and include Value Added Tax (VAT) where legally applicable. Additional taxes, import duties, or international levies may apply depending on your jurisdiction.

Payment must be made using one of the accepted payment methods, which may include:

  • Stripe
  • PayPal
  • Apple Pay
  • Google Pay
  • Amazon Pay
  • eBay Payments
  • Buy Now Pay Later solutions (current or future)
  • Cryptocurrency payment systems (current or future)
  • Bank transfers
  • Open Banking integrations
  • Any payment processor QKDEU may adopt in the future

QKDEU reserves the right to update, expand, or modify its payment ecosystem at any time. Fraud-screening procedures may be deployed using automated and AI-based risk assessment tools to authenticate payment legitimacy.

8. Order Processing and Acceptance

Orders placed through Our Website are processed in the sequence received and are subject to availability. QKDEU reserves the right to conduct identity verification, address confirmation, or additional fraud checks before processing an order. Orders may be rejected or delayed if inconsistencies, high-risk indicators, or incomplete information are detected.

Order confirmation emails serve as acknowledgement of receipt, not acceptance. Acceptance occurs only when goods are dispatched. QKDEU may, at any time and without prior notice, limit quantities, refuse transactions, or impose restrictions based on operational requirements or legal obligations.

9. Shipping, Delivery, and Risk of Loss

QKDEU ships products globally through reputable carriers such as Royal Mail, international couriers, Amazon fulfilment partners, eBay logistics services, and other logistics providers.

Shipping times displayed on Our Website are estimates only and may vary due to customs processes, international transit delays, operational constraints, or unforeseen circumstances. QKDEU shall not be liable for delays outside its control.

Risk of loss and title to the goods transfer to the customer upon successful delivery to the address provided. Customers are responsible for ensuring accurate delivery details. QKDEU bears no liability for non-delivery due to incorrect or incomplete address information.

10. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are governed by the QKDEU Refund & Returns Policy. For hygiene and safety reasons, QKDEU reserves the right to decline returns of opened, unsealed, or used fragrances, in accordance with consumer protection laws relating to cosmetic and personal care products.

QKDEU may issue refunds or replacements solely at its discretion and only when conditions defined within the official policy are satisfied.

11. User Accounts and Responsibilities

Users may create an optional account to streamline checkout processes, store preferences, and access past orders. When creating an account, you agree to provide accurate information and maintain confidentiality of your login credentials.

You are fully responsible for:

  • Any activity conducted under your account;
  • Maintaining security of your password;
  • Ensuring QKDEU is notified of unauthorised access;
  • Complying with all Terms when using Our Website.

QKDEU reserves the right to modify, suspend, or permanently disable user accounts that exhibit violations of this Agreement or behaviour deemed harmful to the Company or other users.

12. Prohibited Conduct

Users are strictly prohibited from engaging in activities that compromise the integrity, security, operation, or lawful use of Our Website. Prohibited actions include:

  • Attempting to breach security or authentication systems;
  • Using bots, scrapers, or automated tools to extract data;
  • Engaging in fraudulent behaviour, including chargeback abuse;
  • Distributing harmful code or conducting cyber attacks;
  • Misrepresenting identity or payment information;
  • Violating intellectual property laws;
  • Manipulating pricing, promotions, or website functions.

QKDEU reserves the right to pursue legal remedies, including civil and criminal action, against any user who engages in prohibited activities.

13. Intellectual Property Rights

All content appearing on Our Website—including text, logos, images, product descriptions, software, designs, graphics, and multimedia materials—is the exclusive property of QKDEU or its licensors and is protected by intellectual property laws.

Users are strictly prohibited from copying, modifying, distributing, exploiting, or reproducing any content without the express written permission of QKDEU. Access does not grant any license or ownership rights.

14. Third-Party Services and External Links

Our Website may contain links to external services, third-party platforms, payment gateways, logistics partners, marketing networks, or informational resources. These external entities operate independently and are governed by their own terms and privacy policies.

QKDEU bears no responsibility for the content, security, accuracy, or practices of third-party sites. Users should review their respective legal documentation before engaging with external platforms.

15. Automated Systems, AI, and Future Technologies

QKDEU may deploy automated decision-making systems, behavioural analytics, machine learning algorithms, identity verification tools, and advanced fraud-detection technologies to maintain operational integrity, improve customer experience, and optimise commercial outcomes.

These technologies may analyse browsing behaviour, purchasing patterns, geographical indicators, and device identifiers to prevent fraud, personalise content, or recommend products. QKDEU also reserves the right to adopt future technological innovations—including AI models, predictive engines, biometric authentication, and advanced security architectures—to enhance ongoing business operations.

Where legally required, users may request human review of decisions generated by automated systems.

16. Liability Limitations

To the fullest extent permitted by law, QKDEU shall not be liable for:

  • Indirect, incidental, consequential, or punitive damages;
  • Loss of profits, revenue, or business opportunities;
  • Delays or service disruptions arising from circumstances beyond our control;
  • Errors in product descriptions, pricing, or availability;
  • Inaccuracies caused by third-party systems or integrations.

Our total liability for any claim shall not exceed the total purchase price of the order giving rise to such claim.

Certain jurisdictions may prohibit the exclusion of certain warranties; thus, some limitations may not apply.

17. Indemnification

You agree to indemnify, defend, and hold harmless QKDEU, its officers, directors, employees, affiliates, and partners from any claims, liabilities, losses, damages, or expenses—including legal fees—arising from:

  • Breach of these Terms;
  • Misuse of Our Website;
  • Fraudulent or unlawful conduct;
  • Violation of intellectual property rights;
  • Submission of inaccurate or misleading information.

This indemnification clause survives termination of your contractual relationship with QKDEU.

18. Termination of Access

QKDEU reserves the exclusive right to terminate, restrict, or suspend your access to Our Website, account, or services without prior notice if:

  • You violate these Terms;
  • Fraudulent or harmful behaviour is detected;
  • Required for legal, regulatory, or security purposes;
  • Necessary to maintain system integrity or protect customers.

Termination does not relieve you of outstanding payment obligations or liabilities incurred before termination.

19. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Users accessing Our Website from outside the United Kingdom do so voluntarily and are responsible for complying with all local laws and regulations applicable in their jurisdiction.

20. Amendments and Updates

QKDEU reserves the right to modify these Terms & Conditions at any time. Updates take effect upon publication on Our Website. It is your responsibility to review the Terms periodically. Continued use of Our Website constitutes acceptance of the updated version.

21. Contact for Legal and Contractual Matters

For all legal notices, contractual inquiries, or formal correspondence related to these Terms, please contact:

Customer Support: +44 7735 610541  |  Business Enquiries: +44 845 689 5589  |  Email: info@qkdeu.co.uk
Address: Hazelbury, Stoney Lane, Ashmore Green, Thatcham, Berkshire, Thatcham RG18 9HQ, United Kingdom